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At Sweet Home Technology, we want to ensure your complete satisfaction with our products. To make our refund policy clearer and more customer-friendly, we have made the following updates:
Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, please make sure the item is undamaged, unused, and in its original packaging. This helps us ensure that the item is in a resalable condition. Don't forget to include your receipt or proof of purchase with your return.
Initiating a Return:
To start a return, please contact us at sweethometech1@gmail.com. We'll be happy to assist you and provide you with a return shipping label, along with clear instructions on how and where to send your package. If you have any questions about the return process, please contact us first. It's important to reach out to us before sending the item back, as items sent back to us without first requesting a return may not be accepted.
Damages and Issues:
Upon receiving your order, please inspect the items carefully. If you notice any defects, damages, or if you receive the wrong item, please let us know immediately. We'll evaluate the issue and do our best to make it right.
Exceptions / Non-Returnable Items:
While most of our products are eligible for returns, there are certain items that cannot be returned due to safety or customization reasons. This includes perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). If you have any concerns about the eligibility of a specific item for return, please don't hesitate to contact us for clarification.
Exchanges:
If you wish to exchange an item for a different size, color, or style, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. This ensures a quicker and smoother process for you.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, we will automatically initiate a refund to your original payment method. Please note that the processing time for refunds may vary, and it can take some time for your bank or credit card company to process and post the refund.
We appreciate your understanding and cooperation in following our refund policy. Our goal is to provide you with excellent customer service and resolve any issues promptly and efficiently.
If you have any further questions or need assistance, please feel free to contact us at sweethometech1@gmail.com.
Best regards,
Jorge Espinosa
CEO, Sweet Home Technology
